1. Product Authenticity & Quality

  • All items are crafted with high-quality base metals and plated with genuine gold or imitation finishes as described.
  • Each product undergoes strict quality checks before dispatch.
  • Slight variations (up to 2%) in color, weight, or finish may occur due to craftsmanship.

2. Transparent Pricing

  • All prices shown in the invoice are inclusive of applicable taxes and making charges.
  • No hidden fees; any discounts and offers will be clearly communicated.
  • Online prices match those in any physical retail presence.

3. Ordering & Payment

  • Customers can search, filter, and select products online.
  • Secure payment options via approved payment gateways.
  • Cash on Delivery (COD) is available only at selected locations.
  • Payment information is encrypted and not stored on our servers.

4. Shipping, Fulfillment & Delivery

  • Orders are processed within 24–72 hours of payment confirmation.
  • Products are dispatched via trusted third-party logistics partners with full tracking.
  • Delivery timelines are indicative; delays due to courier or force majeure are beyond our control.
  • Shipments are insured by third party until delivery.
  • In case of loss or damage in transit, notify us within 24 hours of delivery with an unboxing video for resolution.

5. Returns, Exchanges & Cancellations

  • Customers are requested to capture unboxing/unpacking video to facilitate return
  •  7-day easy return policy for unused, undamaged items in original packaging (excluding personalized/custom orders).
  • Returns accepted only for defective, damaged, or not-as-described products.
  • Contact support within 7 days of delivery with photos/video evidence to initiate a return.
  • Refunds are processed to the original payment method within 10 working days after return inspection.
  • One-time exchange allowed within 7 days for eligible items.
  • Order cancellation is possible before dispatch; after dispatch, follow return policy.

6. Guarantee/Warranty

  • 6-month limited guarantee on gold plating/metal coating from date of delivery.
  • Guarantee covers manufacturing defects and abnormal fading of plating under normal usage.
  • Guarantee does not cover breakage, mishandling, exposure to chemicals/water/perfume, or normal wear and tear.
  • For valid claims, we will repair or replace the item at our discretion; customer bears shipping charges for warranty claims unless the product is found defective.

7. Customer Data & Privacy

  • Personal information is collected solely for order processing and service improvement.
  • Data is securely stored and never shared with third parties except as required for fulfillment or by law.
  • Customers may opt out of marketing communications at any time.
  • Cookies are used to enhance user experience; no sensitive data is stored in cookies.

8. Payment Security & Fraud Prevention

  • All transactions are processed via PCI-DSS compliant gateways.
  • Orders flagged as suspicious may be subject to verification or cancellation.
  • In case of payment disputes, the company’s decision will be final after due investigation.

9. Regulatory & Legal Compliance

  • All business operations comply with Indian laws, including the Information Technology Act, Consumer Protection Act, and applicable BIS standards for jewellery.
  • Intellectual property (designs, trademarks, content) is protected; unauthorized use is prohibited.
  • The company reserves the right to modify policy as required by law or business needs.

10. Third-Party Logistics & Delivery Disclaimer

  • Delivery timelines are indicative; delays by courier partners are beyond our control.
  • The company is not liable for delays, loss, or damage once the product is handed over to the logistics partner, except as covered under insurance.

11. Marketing & Promotions

  • All offers and promotions are subject to terms and availability.
  • The company reserves the right to modify or withdraw offers at any time.

12. Customer Consent & Acceptance

  • By placing an order, customers agree to all terms and policies stated above.
  • Policy is subject to change; the latest version will be available on our website.
  • Continued use of website/services constitutes acceptance of updated policies.

Customer Consent Statement (to be shown at checkout):

By proceeding, I confirm that I have read, understood, and agree to Tanishka Jewels’ Company Policy regarding product authenticity, payments, shipping, returns, guarantee, privacy, and all terms of service.