This policy outlines our 6-month guarantee on gold plating.
- 6-Month Plating Guarantee: We provide a 6-month guarantee on the gold plating of our jewelry from the Effective Date (date of delivery).
- Guarantee Coverage: This guarantee covers any fading of the gold plating under normal wear and tear.
- Exclusions: The guarantee does not cover:
- Physical damage, breakage, or deep scratches due to mishandling.
- Damage caused by exposure to water, perfumes, chemicals, or cleaning agents.
- Jewelry that has been serviced or repaired by any person or entity other than Tanishka Jewels.
- Claim Process:
- To claim the guarantee, the customer must email our support team at support@tanishkajewels.com with their order ID, a description of the issue, and clear photographs of the product.
- The customer is responsible for shipping the product to our address, and these shipping charges are non-refundable.
- Once we receive the product, we will re-plate it and send it back to the customer within 10-15 working days.