Refund, Return & Exchange Policy

Last updated: October 2026. At Tanishka Jewels we want you to love every piece. If something is not right, this page explains exactly how returns, exchanges, refunds and our guarantees work.

At a glance

• 7-day returns on all products from the date of delivery.
• 6-month colour guarantee — if the gold plating fades, tarnishes or darkens within 6 months, we replace the piece free.
• Next 6-month exchange — swap for a new design in months 7–12.
• Lifetime buyback — 50% value back within 6 months, 35% within 12 months, and a minimum of ₹100 after that.
• Everything is handled on WhatsApp: +91 81428 45928 — no forms, no courier drop-offs to arrange yourself.

1. 7-day returns

You can return any product within 7 days of delivery. The piece should be unused, in its original packaging, with all parts (for example both earrings of a pair). Message us on WhatsApp with your order number and a photo of the item; we arrange the pickup.

2. Refunds

Once the returned piece reaches us and passes a quick quality check, we process your refund to UPI / bank account or as store credit — your choice. Refunds are usually completed within 5–7 business days after the item is received. For Cash on Delivery orders, we refund by UPI or bank transfer.

3. Damaged or wrong item

If your order arrives damaged, or you received a different design, WhatsApp us a photo/unboxing video within 48 hours of delivery. We send a replacement at no extra cost.

4. 6-month colour guarantee

Our micro gold plating is built to last. If the colour fades within 6 months of delivery, WhatsApp a photo of the piece with your order number and we replace it free. This is in addition to the 7-day return window. See the full 6-Month Guarantee page.

5. Exchange (months 7–12)

From month 7 to month 12 you can exchange your piece for a new design. Message us on WhatsApp and our advisor will help you pick a new piece.

6. Lifetime buyback

Return any piece within 6 months for 50% of the purchase price, within 6–12 months for 35%, and after that a minimum of ₹100 — with no expiry. Take it as UPI/cash refund or store credit. Details on the Buyback Policy page.

7. Order cancellation

You can cancel an order any time before it is dispatched — simply WhatsApp us. Orders confirmed before 12 PM are usually dispatched the same day, so please message us quickly.

8. What is not covered

• Pieces damaged by misuse, breakage, or contact with perfume, chemicals, chlorine or salt water.
• Items returned after 7 days (these are covered by the guarantee, exchange and buyback programmes instead).

Need help?

WhatsApp +91 81428 45928 — we usually reply within minutes.